Privacy Policy

1. Information We Collect

We collect information you provide directly when using our Platform, including:

• Partner registration information (name, email, phone, company, role)
• Referral details (homeowner name, property address, contact information, damage types, urgency level)
• Insurance information related to claims (carrier name, claim number, filing status)
• Account login credentials

2. How We Use Your Information

We use the information collected to:

• Match referrals with the nearest qualified restoration location
• Notify the assigned location to facilitate a timely response
• Communicate with partners about referral status and updates
• Improve our platform and services
• Comply with legal obligations

3. Information Sharing

Referral information is shared with the assigned restoration location so they can respond to the service request. This includes the homeowner's name, property address, phone number, damage type, urgency level, and any insurance details provided. We do not sell personal information to third parties.

4. SMS Messaging

When you submit a referral through our web form and check the SMS opt-in box, you consent to receive transactional SMS messages from Disaster Referrals regarding your referral. Messages include submission confirmation, dispatch notifications, and job status updates.

Message frequency varies based on referral activity. Msg & data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for help or contact refer@disasterreferrals.com.

We do not share phone numbers with third parties for marketing purposes. Phone numbers collected through SMS opt-in are used solely for transactional communications related to your referral activity. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain referral and partner data for as long as necessary to provide our services and comply with legal obligations. Partners may request deletion of their account and associated data by contacting us.

7. Cookies and Local Storage

We use browser local storage to remember partner information for convenience when submitting multiple referrals. This data remains on your device and can be cleared through your browser settings at any time.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered partners of any material changes via email.

10. Contact Us

For privacy-related inquiries, contact us at refer@disasterreferrals.com.